Per’La Shipping Policy
We ship all products listed on our website. Orders are typically processed and shipped the same or next business day after the order is placed. If you provide your email address at checkout, you will receive an order confirmation email along with a tracking number and a detailed packing slip once your order ships.
We currently ship domestically via USPS Ground Advantage at a flat rate of $6 per order. Please note that USPS shipping times typically range from 2 to 8 business days, depending on the destination.
For international orders, we can ship roasted coffee worldwide, but we ask that you contact us directly at info@drinkperla.com before placing an order to discuss available shipping options and rates.
If you require an alternative shipping method, please contact us prior to placing your order, as additional charges may apply.
Shipping Issues & Responsibility
• Incorrect Addresses: Please ensure your shipping address is correct before completing your order. Per’La is not responsible for packages delivered to incorrect addresses provided by the customer.
• Lost, Damaged, or Delayed Packages: Once an order is shipped, we rely on USPS for delivery. While we are happy to assist with lost or damaged shipments, Per’La is not responsible for delays caused by the carrier. If your order is lost or damaged, please contact us within 7 days of the expected delivery date at info@drinkperla.com, and we will file a claim with USPS on your behalf.
• Returned Packages: If a package is returned to us due to an incorrect address, refusal, or failure to claim it from the carrier, the customer will be responsible for any additional shipping fees to resend the package.
Per’La Return Policy
At Per’La Specialty Roasters, we are committed to providing you with the highest quality service and coffee.
Since coffee is perishable and roasted to order, we do not accept returns on coffee purchases. However, if there is an issue with your order, we want to make it right.
Issues with Your Order
If you experience any of the following, please contact us at info@drinkperla.com within 30 days of your purchase:
• You received the wrong item.
• Your order was damaged during shipping (please provide photos).
• You are dissatisfied with your coffee and need assistance with brewing recommendations.
Refunds & Replacements
• Incorrect or Damaged Orders: If we made an error or your order was damaged in transit, we will replace the item or issue a refund.
• Dissatisfaction with Coffee: Since taste is subjective, we do not offer refunds based on personal preference. However, our team is happy to help with brewing guidance or recommendations to enhance your coffee experience.
• Lost Packages: If USPS marks your package as delivered but you did not receive it, we recommend checking with neighbors or your local post office. If the package is still missing, please contact us, and we will do our best to assist you.