Our roastery and packaging facility is in Miami, FL where we always roast to order.

At Per'La, we source our coffee through direct trade with numerous suppliers across the world, including Africa, Asia, South America, and Central America.

Yes! We have Water Processed Decaf Espresso and Colombia Water Processed Decaf.

At Per'La, we take pride in offering a diverse range of coffee experiences. Our selection

includes dark, medium, and light roasts, each carefully crafted to cater to different

preferences. We create unique profiles to suit various taste preferences, ensuring a delightful experience for every coffee lover.

Currently, you can find us exclusively through our website. Stay tuned for any updates!

For wholesale inquiries, please fill out our CONTACT FORM, and we'll get in touch with you.

All orders placed by 3 PM EST will be roasted and shipped the following business day. Please be aware that we are closed and do not roast on Saturdays and Sundays. Orders placed after 3 PM on Friday, including those on Saturday and Sunday, will be roasted and shipped on Monday.

Do note that there might be exceptions to the above, especially during peak holiday seasons or when our roasting facilities are closed for national holidays.

At Per'La, our commitment is to provide you with outstanding service and delightful coffees. While we can't accept returns on coffee due to its perishable nature, our dedicated Customer Service team is here to assist. If there's an issue with your order or any concerns about your coffee experience, please reach out to us at info@drinkperla.com within 30 days.

We offer free shipping on all U.S. orders of $40 and above using USPS Ground Advantage, which typically takes 2 to 8 business days for delivery, depending on the destination.

Additionally, all subscription orders qualify for free shipping under the same USPS Ground Advantage service.

We currently ship via USPS Ground Advantage, which typically takes 2 to 8 business days, depending on the destination.

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status. Please note that shipping times may vary during peak holiday seasons or due to carrier delays.

We follow the USPS holiday schedule, meaning orders will not be shipped on days when USPS is closed. Please keep in mind that shipments will not be processed on the following federal holidays:

• New Year’s Day

• Martin Luther King Jr. Day

• Presidents’ Day

• Memorial Day

• Independence Day

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day

• Day after Thanksgiving

• Christmas Day

Orders placed on these days will be processed on the next available business day.

Yes, we can ship roasted coffee worldwide. However, international shipping rates and availability vary. If you would like to place an international order, please contact us at info@drinkperla.com before purchasing so we can discuss available shipping options and rates.

We primarily ship via USPS Ground Advantage for domestic orders. However, if you need a faster shipping option, please contact us at info@drinkperla.com before placing your order, and we’ll be happy to explore alternative shipping methods for you. Please note that expedited shipping options may come with higher shipping fees and additional charges.

Starting a subscription is easy! We recommend creating an account first so you can manage your subscription. If you don't have one, you can make an account here.

Browse our site for the product you want, select the subscription option, choose the size and grind, set your shipping frequency, and add it to the cart. Your subscription will start as soon as you place the order.

You can cancel your subscription at any time, although you will lose your product discount and free shipping when you do.

To cancel your subscription, first, log in and click on ‘MY SUBSCRIPTIONS’. Locate the product you'd like to cancel, click CANCEL, choose a cancellation reason, and confirm. You'll receive a cancellation email confirming your cancellation. If you don't get a confirmation email, it's possible that your cancellation didn't process, so please reach out to us in that case!

Please Note: Ensure to cancel a subscription at least 24 hours before its renewal date or upcoming order date to allow the cancellation to process.

Yes! If you would like to skip an upcoming order, you can select the ‘SKIP NEXT ORDER’ button in ‘MY SUBSCRIPTION’ section of your Account. If you would like to pause, you can select the PAUSE button in ‘MY SUBSCRIPTION’ section of your account.

1. Log in and click on MY SUBSCRIPTIONS. If you encounter an error indicating that you don't have an account, please create an account using the same email you used to initiate your subscription for proper connection.

2. Locate the product you wish to swap out.

3. Click on EDIT, and a new window will open with all your subscriptions. Next, press the EDIT; icon located next to each product. Another window will appear, displaying all available products for you to choose which one you want to swap. That's it!

Please Note: To make any changes to your subscription, such as skipping or canceling, ensure that you make these adjustments at least 24 hours before your renewal date or upcoming order date. Unfortunately, we are unable to modify or cancel subscription orders once they have been processed.

Log in to your account. If you encounter an error stating you don't have an account, please create one using the same email used to initiate your subscription for seamless connectivity.

On your account page, click on VIEW ADDRESSES; and a new window will open with all your addresses. Next, press the EDIT; button to update your information and click the UPDATE ADDRESS; button.

Per'La is not responsible for lost or missing shipments if your subscription address was not updated on time. Please contact us immediately if your order is processed with the

previous/old shipping address. While we cannot guarantee a change of address after a

subscription order has renewed, we will do our best to accommodate your request.

1. Log in and select the subscription you wish to edit. If you encounter an error stating

you don't have an account, please create one using the same email used to initiate

your subscription for seamless connectivity.

2. On the subscription account page, you've selected, in the bottom right corner, you'll

find the Payment Method.

3. Click on UPDATE to receive an email with a unique link to update your billing

information.

Please check your spam or trash folder in case our email gets lost in the mix!

Please Note: Any edits to your billing information (including new payment) must be made at least 24 hours before your renewal date/upcoming order date. We are unable to switch payment methods on an order that’s already processed.

If your order has already shipped, please contact our Customer Service team at info@drinkperla.com as soon as possible. While we may not be able to make changes once the order is in transit, we’ll do our best to assist you.

If you received an incorrect item in your order, please review your order confirmation and reach out to our Customer Service team at info@drinkperla.com. We’ll make sure to correct the mistake and get the right items to you as quickly as possible.

If your order arrives damaged, please send a photo to info@drinkperla.com, and we’ll assist you in filing a claim with the carrier and arranging a replacement.

If your order is lost or delivered to the wrong address, let us know as soon as possible, and we’ll work with you to resolve the issue.

If your package is marked as returned to sender, please contact us at info@drinkperla.com, and we’ll help determine the next steps to get your order to you.