Per’La Return Policy
At Per’La Specialty Roasters, we are committed to providing you with the highest quality service and coffee.
Since coffee is perishable and roasted to order, we do not accept returns on coffee purchases. However, if there is an issue with your order, we want to make it right.
Issues with Your Order
If you experience any of the following, please contact us at info@drinkperla.com within 30 days of your purchase:
• You received the wrong item.
• Your order was damaged during shipping (please provide photos).
• You are dissatisfied with your coffee and need assistance with brewing recommendations.
Refunds & Replacements
• Incorrect or Damaged Orders: If we made an error or your order was damaged in transit, we will replace the item or issue a refund.
• Dissatisfaction with Coffee: Since taste is subjective, we do not offer refunds based on personal preference. However, our team is happy to help with brewing guidance or recommendations to enhance your coffee experience.
• Lost Packages: If USPS marks your package as delivered but you did not receive it, we recommend checking with neighbors or your local post office. If the package is still missing, please contact us, and we will do our best to assist you.